Learn why Dropbox might not be connecting and how to solve it.Ī red circle with a white number on it has nothing to do with syncing. This means that changes you make to the Dropbox files and folders on your computer won’t update everywhere you access your files in Dropbox until you’re connected to internet again. Any changes you make to your Dropbox files and folders won’t update everywhere you access your files in Dropbox until you resume syncing.Ī gray Dropbox icon means that the Dropbox desktop app isn’t connected to the internet. Learn how to pause and resume file syncing in the Dropbox desktop app. Any changes you made are updating everywhere you access your files in Dropbox.Ī solid black circle with a white pause icon means that you paused syncing. Any changes you made are reflected everywhere you use Dropbox.Ī solid black circle with two white arrows going in a circle means that the Dropbox files and folders on your computer are in the process of updating. The sync icons in the menu barīelow are the different Dropbox icons that will appear in your menu bar.Ī solid black Dropbox icon with no other icon means the Dropbox files and folders on your computer are fully up to date. Note: Hovering over an icon will give you a description of its current state. Note: If your computer is low on hard drive space, these files can automatically change to online-only to free up space. There can also be files that are available offline in the folder. While this file or folder is stored on your device, it can be made online-only by right clicking and selecting Make online-only.įor folders, no icon means there is at least one available file in the folder, but no online-only files. “Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. AvailableĪ file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced. That means it’s stored in the Dropbox folder on your Mac, but not on or on the Dropbox server. Learn about the different types of sync errors and how to solve them.Ī cloud with a diagonal line through it means that your file is ignored. If you just attempted to add this file or folder to your Dropbox account, it may mean that it can’t be added. The length of time this icon appears will depend on the amount of data that is being synced.Ī cloud with an exclamation point inside means that your file or folder can’t update or sync. It will also appear when a download is initiated. This icon will appear when files or folders are changed or are switched between online-only and available offline. There can also be files that are “available” and/or “available offline” in the folder.įolders with both an “Online-only” and “Available offline” icon will contain at least one online-only file, but any newly added files will become available offline by default.Īn online-only file or folder can be made available by clicking on the “Online-only” icon.Ī circular progress indicator means that your file or folder is in the process of updating. Once opened, this file or folder will become available in the desktop app to be opened at any time.įor folders, this icon means there is at least one online-only file in the folder. “Online-only” means that you’ll need to be connected to the internet to initially open this file or folder. Note: Files and folders that are available offline won’t automatically change to online-only regardless of available hard drive space.Ī cloud icon with a down arrow means your file or folder is synced and online-only until it is opened. While this file or folder is stored on your device, it can be made online-only by right-clicking and selecting Make online-only. “Available offline” means that your file or folder is available when you’re not connected to internet.įor folders, this icon means all files in the folder are available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline. Look at the sync icon next to the file or folder.Ī solid green circle with a white checkmark means your file or folder is synced and available offline.Note: You can use the search bar in the top right to find the file or folder.Locate the file or folder you'd like to check.To see the sync status of a specific file or folder: There are two locations where sync icons appear: However, using macOS 13+ is strongly encouraged. Note: Mac users will need to be on macOS 12.5 or higher to use the latest version of Dropbox for macOS.
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